Shipping policy
ORDER PROCESSING:
Please allow 2 - 3 business days to process your order. You will receive an email as soon as a shipping label has been created letting you know your order is on the way!
INTERNATIONAL SHIPPING:
We offer limited international shipping.Β Β Shipping charges for your order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred onceΒ a shipment reaches your destination country. Smoke n Sanity is not responsible for these charges if they are applied and are your responsibility as the customer.
DELIVERY ISSUES/DAMAGE:
In the event that your order arrives damaged in any way, please email us as soon as possible at orders@smokensanity.com with your order number and a photo of the itemβs and/or package condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at info@smokensanity.com.